From research to shipped product.

Designing web and mobile consumer safety workflows, from research and interaction design through launch and iteration.

• Redesigned a core safety workflow; task completion rose by about 30% and support tickets fell by about 22% within three months of launch.
• Researched and tested concepts with more than 20 participants, then partnered with Product, Data, and Engineering on success metrics and experiments.
• Contributed reusable components, tokens, and documentation while working with engineers on accessible, TypeScript-aware implementation details.

Owned consumer onboarding and payments work from discovery through launch across web and mobile products.

• Redesigned onboarding and payments flows that supported an approximately 25% increase in new-user activation.
• Worked with research and data partners on studies and A/B experiments; variants improved checkout conversion by about 12% and reduced drop-off by about 15%.
• Built cross-product design-system standards and partnered with frontend engineers on React and TypeScript-aligned handoffs.